By accepting and confirming a reservation thought Lake Limo Transportation services Inc., you are agreeing to the below listed terms and conditions.
INFORMATION ACCURANCY – It is the passenger’s responsibility to ensure we are provided accurate reservation information including but not limited to: (pickup location, flight time for arrivals or departures, flight numbers, originating flight city, contact phone number (including cell phone number for airport arrivals), destination locations and valid credit card information for method of payment). Lake Limo is not responsible for missed flight or missed shuttle pickups due to inaccurate information provided. Therefore, there will be no refund or credit given in such cases.
PAYMENT: We accept all major credit cards; all reservations require a credit card on file to reserve a seat or vehicle (No Exception). Cash/check payments are accepted for shared-ride shuttle stop service only due day of service at time of pickup from a shared-ride shuttle stop. If cash customers does not pay driver then credit card on file will be charge. By providing us with your credit card information you are authorizing Lake Limo Transportation Services, Inc to charge credit card for any and all fees related to scheduled transportation. If credit card declines or cannot be processed and passenger does not pay cash at time of pickup then service will be denied and no transport service will be provided.
PLEASE NOTE: We will not be responsible for any missed flights due to none payment of services.
PLEASE NOTE: There is NO EATING OR DRINKING ALLOWED IN OUR VEHICLES. If a passenger chooses to eat, drink or has an accident that requires extra cleaning of the vehicle; a $50 cleaning fee will be charge to the credit card on file.
PLEASE NOTE: All children 5yrs old or younger; must be in a State of Florida approved car seat. At this time we do not provide car seats. Passenger is responsible for obtaining an approved car seat for use in our vehicles.
CANCELLATION POLICY – Reservation cancellation must be received no later than 10am the day prior to scheduled pickup. All reservations cancelled after 10am will not be eligible for a refund. Reservations cancelled between 10am but before 9pm day prior will receive credit toward future travel good for 1 year from date of cancellation. Reservations cancelled same day of travel are not eligible for refund or credit. Reservations with discounts applied will not receive discount if any portion of the trip is cancelled.
NO SHOWS – Will be charge current service rate. Prepaid reservations are NOT eligible for a refund or credit. Cash pay passengers will be charge full shuttle fare using credit card on file.
FLIGHT DELAYS –It is the passenger’s responsibility to inform us of any flight delays. For our direct door-to-door service customers if we are informed prior to driver’s start-time, then we will hold driver from arriving at the airport until we now the exact time the flight will arrive; this will eliminate any additional charges. If we are not informed or driver is in route or already at airport when learn the flight is delayed then there will be additional charge of $25 per-hour (1 hour Minimum) for the driver to stay in holding until ready for pickup; this is in addition to any other charge for late night/ early morning pickups.
REFUND POLICY – No Refund will be issued for reservations that do not follow the cancellation policy above. If you cancel your reservation within our cancellation policy terms then a refund or credit for full shuttle price will be issued and will be good for one year from date of cancellation. Cash customers that are marked as NO SHOW will be charged full fare rate using credit card we have on file and will not be eligible for credit.
SHARED-RIDE SHUTTLE AVAILABILTY – All shared-shuttles are scheduled three days in advance, all shared shuttles must have a minimum of 4 booked passengers to be scheduled to operate; any shared shuttle that does not have minimum number of booked passengers will not be scheduled. If a passenger is booked for a cancelled shared shuttle they will be moved to the closest available scheduled shuttle that meets their travel needs and/or be offered an direct door-to-door service if availability permits. If we are unable to accommodate passengers on a cancelled shared shuttle a refund of the fare will be provided.
SHARE-RIDE SERVICE: FLIGHT DELAYS –It is the passenger’s responsibility to inform us of any flight delays. We will do our best to accommodate your needs; however, flight delays are beyond our control and therefore no refund or credit can be given if you miss your scheduled shared-ride shuttle pick time due to flight delays or cancellations. Shared-ride shuttles cannot wait on a passenger that is on a delayed flight.
SCHEDULED SHUTTLE STOP TIMES – Are set and need to be on time, If passenger is not at the designated pickup location at their scheduled pickup time shuttle cannot wait and passenger will be marked as a “NO SHOW” and No Show policy will apply; there will be No refund or credit will be given, if passenger reschedules they will incur the full shared-shuttle or direct door-to-door service rate.
LUGGAGE POLICY: Each passenger is allowed 2 checked bags and 1 carry-on, each additional piece of luggage thereafter will be charge at a rate of $5 each.
DEPARTURES –Time given are scheduled times; we will call and/or email the day before scheduled pick-up to confirm reservation. All departures are scheduled to be at the airport no less than 2 hours prior to the departure times, except during holidays when traffic and airport security is heightened then additional travel time may be added at our sole discretion. Shuttle Stop pickup are exact and scheduled to arrive at the airport on or before to shared shuttle posted arrival time. Vehicle will not wait; If passenger(s) are not at scheduled pickup location at the schedule time will be marked as a No Show and No Refund or credit given; In this event passenger will have to pay an additional fare rate to be picked up and will cause an extended waiting period for another vehicle/driver to be dispatched. Pickup time between 9:30pm – 5am will be subject to an additional late night/early morning charge of $60 which will be billed to the credit card on file.
PLEASE NOTE: we will make every attempt to reach the passenger to confirm pickup time the day prior to pick, however, if we are unable to reach passenger either by phone, voicemail or email and passenger misses the scheduled pickup there will be No Refund or Credit given. It is the passenger’s responsibility to verify their exact pickup time the day prior to pick up. We will not be responsible for any missed flights due to passenger(s) that are marked as No Show.
ARRIVALS – Will receive a call the day before scheduled pick-up to confirm reservation. It is the passenger’s responsibility to call and notify us of any delays or cancellations as soon as possible by calling 800-448-2808. If scheduled pickup time is missed, passenger will be marked as NO Show; therefore No Show policy applies, if passenger does not call to inform us of flight delay and they miss their scheduled pickup time then there is no refund or credit for missed pickups. In this event passenger will have to pay an additional fare rate to be picked up and will cause an extended waiting period for another vehicle/driver to be dispatched. Pickup time between 9:30pm – 5am will be subject to an additional late night/early morning charge of $60 which will be billed to the credit card on file.
Lake Limo is not responsible for items left in the vehicle, please take the time to ensure you have all your belongings when exiting the vehicles. If we are asked to ship or mail any items left behind the shipping cost plus handle fee will be charge to credit card on file.